There are a variety of ways we can support you during your dealings with Medical Panels. We offer these services as part of our commitment to providing you with a high quality service that is timely, fair, impartial, consistent, professional and efficient.
Help with your referral
- tell you the types of referrals that we deal with
- explain the Medical Panels’ referral and/or appointment process
- facilitate and change appointments to a time that’s suitable for you
- ensure suitable support is in place (e.g. interpreters)
- give you advice or recommend how to get the outcome you want
- have discussions about the type or quality of the doctors on your Panel
- tell you what a Medical Panel means for your claim
- tell you how likely you are to be successful based on the outcome of your Medical Panel opinion
Services for people with a disability
Consultations are mainly conducted at Level 6, North Tower, 485 La Trobe Street, Melbourne. This venue has full disability access for entry from La Trobe Street and a disabled toilet on the sixth floor. A nurse on duty will also be able to help if required.
Support for people who are deaf or hard of hearing
We can arrange an Auslan interpreter if you require this service.
There are other supportive arrangements that can be put in place for people who need assistance due to physical or mental conditions (including minors).
Arrangements for children
We have dedicated facilities and special arrangements for children who attend Medical Panels as the claimant. However, if you’re coming to a Medical Panels appointment for yourself, we recommend you arrange care for your children.
If you need an interpreter at Medical Panels, please contact us and we’ll arrange one at no cost to you.
If you’re a referrer and believe that a worker or claimant may need an interpreter, please let us know the language and dialect (if applicable) so that we may contact the person.
We do not usually allow a relative or a friend to act as an interpreter at Medical Panel appointments.
Telephone interpreting service
Medical Panels has a number of security measures to ensure that people who enter our premises feel safe. For example:
- We have a security officer present throughout the day.
- We have duress alarms in all consulting rooms (when a Panel Member presses the alarm, the security officer on duty is called to the room immediately).
- We may have additional security arrangements in place if a person has acted aggressively in previous Medical Panel consultations.
Firearms and knives are prohibited.
Reviewed 12 November 2019